April Doubleday Terms and Conditions of business
1. About Us
This website www.AprilDoubleday.com is owned and operated byApril Doubleday New House Crosshill Taddiport Torrington EX38 8AT
Email: [email protected]
Tel: 07773 709334
If you need to contact me please use the details above.
2. You’re contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 07773 709334.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Paypal, Visa, Mastercard or Delta/Connect.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Due to some orders being made to request, items may take longer than two weeks before delivery. An estimated delivery date will be given at the time of order.
3.9 Once your order is complete we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1 Goods will normally be dispatched within 11-14 working days and any estimated dispatch date is an estimate, which can change without notice.
4.2 We will normally deliver goods using Royal Mail Special Delivery by 1 pm the following day.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver anywhere in mainland Great Britain and Republic of Ireland. Delivery to any islands or the Highlands/Islands of Scotland may incur additional shipping costs.
4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.6 Disposal of packing materials is your responsibility.
4.7 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery
4.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
4.10 If the goods are lost or damaged in transit, please let us know promptly.
4.11 You should tell us about any special delivery requirements or conditions when you place your order.
4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.13 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
5. Cancellation and returns
5.1 Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn’t apply to:
- Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
- Goods made to the customers specification or are clearly personalised.
- Goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery. For example, ear rings.
5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been used unless they are faulty.
5.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.8 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.5 Jewellery should be cleaned in accordance with our jewellery care instructions.
6.6 Your Ethical Jewellery items are guaranteed for a period of one year from the original date of purchase under the terms and conditions of this warranty. This warranty covers material and manufacturing defects. A copy of the Delivery Note is required for proof of purchase.
6.7 This warranty is void if the item has been damaged by accident, negligence of persons other than authorised agents of April Doubleday, unauthorised repair, or other factors not due to defects in materials or workmanship.
6.8 In case of replacement and due to each item being individually created by April Doubleday, it cannot be guaranteed that you will receive an identical item of jewellery. We are unable to guarantee and exact colour match due to the nature of the product. An item of equal value and similar appearance will be provided.
6.9 For Service work that is not covered under this warranty, April Doubday may perform the services you request for a charge dependent on the style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services.
6.10 Should service be required, please send your jewellery item and a copy of your Delivery Note to the address given above.